This particular customer experienced loss of power, a check engine light with mis-fire codes and an engine that did not want to start. The vehicle is a 2004 Honda Element with 217,492 miles on it and the problem was a warped cylinder head that was allowing engine coolant to leak into the #2,#3, and #4 cylinder combustion chambers. Now in college near Jackson, TN; the owner wanted Accurate Automotive to fix it. A local shop in Jackson was not sure of the problem, would not guarantee the diagnosis / repair and wanted to install a used engine. The owner opted to transport the Honda Element to Accurate Automotive.
We pulled the warped cylinder head, had it milled at the automotive machine shop and installed a new timing chain, water pump and right engine mount during re-assembly. Troy did the work - in 1989, straight out of Nashville Auto Diesel College, Troy started working in the service department at a Honda dealership. This job is no big deal for his expertise with Honda and Acura engines. And customers that come in are also likely to talk to Troy too, because he also works at the service desk at times, during the day. That's a major difference between Accurate Automotive and a dealership service department - at a dealership; customers communicate to the technician through the service writer and rarely get to speak directly to the individual working on their Honda or Acura automobile.